FAQ: Product and features

What is SmishAlert?

SmishAlert is the system of record for social engineering attacks targeting your workforce—visibility into the SMS, iMessage, and chat-app threats your secure email gateway and SOC never see. **Organizations** deploy SmishAlert across a managed iOS and Android fleet (via MDM) and use **smishalert.ai** for the admin console: dashboards, campaign correlation, reports, user management, integrations, and billing. **Individuals** can use the consumer iPhone app for personal protection (https://apps.apple.com/us/app/smishalert/id6744826951). On iPhone, SmishAlert filters unknown-sender messages and plugs into system reporting; on Android, workflows center on reporting, alerts, and org-managed deployment. See "What is SmishAlert?" in the Platform section for the full overview.

How does SmishAlert fit into the bigger picture?

For organizations, employees' reported and filtered messaging feeds the system of record, where security teams see exposure, named campaigns, and risk—then route signal to their SIEM/SOAR and brief leadership with an executive report. Admins use the web console for rollout and integrations; optional training add-ons are available when enabled by plan. Most teams start with the 30-day exposure pilot; to scope one, schedule a call at https://www.smishalert.ai/assessment.

What is smishing?

Smishing is when someone sends you a text (SMS) or message trying to trick you—for example, into clicking a bad link, giving your password, or paying money to a scammer. It's like email phishing, but on your phone. SmishAlert helps you identify and report those kinds of messages.

Do I need to do anything after setup?

On iPhone, once you've enabled filtering and reporting in Settings and started your trial or subscription, SmishAlert runs in the background. On Android, keep the app signed in and use Report or Share when you see something suspicious. Organization users should follow any guidance from IT.

Does it work offline?

Some on-device behavior can work without connectivity (for example parts of iOS filtering). Submitting reports, syncing alerts, QR/URL checks, and cloud analysis need a network connection.

Which platforms are supported?

iOS: consumer App Store app with trial and in-app subscription—see Getting started with SmishAlert on iOS. Android: **enterprise app only** (Managed Google Play, MDM, or your IT-provided channel)—see Getting started with SmishAlert on Android (enterprise). We do not sell personal Android subscriptions. Web: sign-in for organizations at smishalert.ai (dashboard, settings, integrations, and optional add-ons as entitled).

What's different between iPhone and Android?

iOS integrates with Apple's Messages spam filter and system reporting APIs where available, and supports consumer App Store billing. Android uses in-app reporting (image, text, URL/QR), share targets, and alerts for **enterprise** users—see What message types are supported. Feature parity evolves over time; use the build your organization deploys on Android and the latest App Store release on iPhone for consumer use.