FAQ: Product and features

What is SmishAlert?

SmishAlert is the system of record for social engineering attacks targeting your workforce - visibility into the SMS, iMessage, and chat-app threats your secure email gateway and SOC never see. **Organizations** deploy SmishAlert across a managed iOS and Android fleet (via MDM) and use **smishalert.ai** for the admin console: dashboards, campaign correlation, reports, user management, integrations, and billing. **Individuals** can use the consumer iPhone app for personal protection (https://apps.apple.com/us/app/smishalert/id6744826951). On iPhone, SmishAlert filters unknown-sender messages and plugs into system reporting; on Android, workflows center on reporting, alerts, and org-managed deployment. See "What is SmishAlert?" in the Platform section for the full overview.

How does SmishAlert fit into the bigger picture?

For organizations, employees' reported and filtered messaging feeds the system of record, where security teams see exposure, named campaigns, and risk - then route signal to their SIEM/SOAR and brief leadership with an executive report. Admins use the web console for rollout and integrations; optional training add-ons are available when enabled by plan. Most teams start with the 30-day free pilot; to scope one, schedule a call at https://www.smishalert.ai/assessment.

What is smishing?

Smishing is when someone sends you a text (SMS) or message trying to trick you - for example, into clicking a bad link, giving your password, or paying money to a scammer. It's like email phishing, but on your phone. SmishAlert helps you identify and report those kinds of messages.

Do I need to do anything after setup?

On iPhone, turn on message filtering and sign in. Personal is free, so you do not need a purchase for on-device filtering. On Android, sign in and use Report when you see something suspicious. See Getting started with SmishAlert on Android.

Does it work offline?

Some on-device behavior can work without connectivity (for example parts of iOS filtering). Submitting reports, syncing alerts, QR/URL checks, and cloud analysis need a network connection.

Which platforms are supported?

iOS: free Personal app on the App Store, with Unknown Guard as a paid upgrade. See Getting started with SmishAlert on iOS. Android: on Google Play for individuals, and also deployed by organizations. See Getting started with SmishAlert on Android. Web: sign-in for organizations at smishalert.ai.

What's different between iPhone and Android?

iPhone uses Apple's message filter, so suspicious texts can be moved out of your main inbox. Android does not filter the system text inbox. On both phones you can report a suspicious message and use Practice Inbox inside the app.