SmishAlert Help Center
Find setup guides, reporting steps, FAQs, and troubleshooting. Start below or use the categories to jump to what you need.
Browse by category
Platform & how it works
What SmishAlert is: the system of record for social engineering reaching your workforce—capture, correlate, report.
30-day exposure pilot
The guided pilot for security teams: what's included, what it costs, the process, and the deliverable.
Deployment & MDM
Deployment modes (Personal / Workforce / Compliance), MDM rollout, iOS message filtering, and Android.
Admin console
Web console for security and HR teams: dashboard, campaigns, reports, user management, and billing.
Integrations & reporting
SIEM/SOAR routing, webhooks, executive PDF reporting, and exports for your stack.
Getting started (mobile app)
Personal-mode setup on iPhone (consumer App Store) and enrolled Android rollout and first-run.
Reporting & Blocking
iOS Share/Messages extensions and system reporting; Android share targets and in-app reporting.
Threat Detection & Technology
How SmishAlert detects threats and what threat levels mean.
Pricing & Billing
Pilot pricing, organization subscriptions, and the consumer Apple subscription for individuals on iPhone.
Trust, Privacy & Security
Deployment-mode data flow, what we see and never see, retention, subprocessors, and your rights.
Troubleshooting
Fix common issues and get back on track.
FAQs & General Info
Common questions and general information.
Support & Contact
Get help, report bugs, or reach our team.
All articles
Platform & how it works
30-day exposure pilot
Admin console
Integrations & reporting
Getting started (mobile app)
Reporting & Blocking
Threat Detection & Technology
Pricing & Billing
Trust, Privacy & Security
Troubleshooting
FAQs & General Info
Support & Contact
Can't find what you need? Email support@smishalert.ai or use the chat widget—our primary channels, powered by Intercom and our knowledge base. You can also use our Contact form.
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